Returns & Refund Policy

30-Day Money-Back Guarantee

Every item we ship is an original ART Judaica design — Israeli-designed — and inspected before it leaves the warehouse in Israel. If your order arrives broken, damaged or not functioning as intended, we will refund you in full — no arguments, no restocking fees.

How it works

• 30 days: contact us within 30 days of receiving your order.
• Show us the problem: email a photo of the damaged or faulty item together with your order number via the contact form.
• Full refund: once the claim is approved, we refund the item price to your original payment method (PayPal or card) within 5 business days.
• Prefer a replacement? We will gladly send one instead, at no extra product cost.

Return shipping

If we ask you to return the item, the return is shipped to our address in Israel, which we provide when the return is approved. Return shipping costs are paid by the customer — we recommend a tracked service. For clearly documented transit damage a photo is usually sufficient and no return shipment is needed.

What is covered

Items that arrive broken (glass, crystal, ceramics), items damaged in transit, and items with a manufacturing defect or malfunction. Please keep the original packaging until the claim is settled — carriers occasionally ask for photos of it.

Questions?

Write to us any time via the contact page or call +972-52-950-9955. We answer within one business day.